House Clearance Queens Park Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Queens Park provides house clearance, waste removal, and related services to you. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Service means any house clearance, waste collection, rubbish removal, furniture removal, or related service provided by House Clearance Queens Park.

1.2 Client means the person, business, or organisation that requests or pays for the Service.

1.3 Property means the premises or location at which the Service is to be provided.

1.4 Waste means any items, materials, or goods removed from the Property as part of the Service.

1.5 Booking means a confirmed request by the Client for the Service, whether made by telephone, email, online form, or any other agreed method.

2. Scope of Services

2.1 House Clearance Queens Park provides house clearance and waste collection services, including partial and full clearances, removal of unwanted items, and responsible disposal or recycling of Waste, subject to these Terms and Conditions.

2.2 The specific details of the Service, including the areas to be cleared, the types of items to be removed, and any special requirements, will be agreed with the Client at the time of Booking or during a pre-service assessment where applicable.

2.3 We reserve the right to decline to remove or handle any items that we reasonably consider hazardous, illegal, unsafe, excessively heavy, or unsuitable for transport or disposal through our usual channels.

3. Booking Process

3.1 Bookings may be made by telephone, email, or via our online enquiry or booking processes where offered.

3.2 When making a Booking, the Client must provide accurate and complete information about the Property, access, parking arrangements, the volume and type of items to be removed, and any other relevant details that may affect the Service or quoted price.

3.3 We may request photographs or further information in order to assess the likely volume and type of Waste and to provide an estimate. Any estimate given on this basis is for guidance only and is not a fixed quotation unless expressly stated as such.

3.4 A Booking is considered confirmed when we have accepted the request and, where required, the Client has paid any applicable deposit or prepayment. We reserve the right to refuse or cancel a Booking at our discretion, subject to any refund requirements set out in these Terms and Conditions.

4. Estimates, Quotations, and Pricing

4.1 We may provide an estimate based on the information and photographs supplied by the Client. This estimate may be subject to change upon arrival at the Property if the volume, weight, access conditions, or nature of the Waste differs from that described.

4.2 A quotation will be deemed fixed only when expressly confirmed as a fixed price quotation in writing. Fixed price quotations are subject to the assumptions and conditions stated at the time of issue.

4.3 Our pricing may take into account factors including, but not limited to, volume and weight of Waste, type of materials, location, access, parking arrangements, labour involved, and compliance with relevant waste regulations.

4.4 Where additional items or services are requested or required on site, or where the situation materially differs from that described at the time of Booking, we may revise the price. Any such revision will be explained to the Client before the work is carried out further. If the Client does not agree to the revised price, we reserve the right to cancel the Service on reasonable terms and charge for any time, travel, or costs already incurred.

5. Access and Client Responsibilities

5.1 The Client must ensure that we and our staff or contractors have safe and reasonable access to the Property at the agreed date and time. This includes arranging any necessary permissions, keys, codes, or attendance of a responsible adult.

5.2 The Client must ensure that there is suitable parking available for our vehicle or vehicles. Any parking fees or fines incurred as a result of inadequate or incorrect information provided by the Client may be charged to the Client.

5.3 The Client is responsible for segregating and clearly identifying any items that are not to be removed, including valuables, important documents, or items of sentimental value. We do not accept responsibility for removing items that were not clearly identified as to be retained, or for retaining items that were clearly included for removal.

5.4 The Client must inform us in advance of any items containing hazardous or regulated substances, such as chemicals, asbestos, medical waste, gas bottles, or other materials that may require specialist handling or disposal.

6. Payments and Charges

6.1 Unless otherwise agreed in writing, payment is due on completion of the Service on the same day. We may require a deposit or full prepayment to confirm a Booking, particularly for larger clearances or specialist work.

6.2 We accept payment by the methods communicated at the time of Booking, which may include cash, bank transfer, or card payment. The accepted methods may change from time to time.

6.3 All prices are quoted in pounds sterling and may be subject to applicable taxes or charges as required by law.

6.4 If payment is not received when due, we reserve the right to charge interest on the overdue amount at the statutory rate, as well as any reasonable costs incurred in recovering the debt.

6.5 We may, at our discretion, withhold issuing waste documentation or receipts until full payment has been received.

7. Cancellations, Rescheduling, and Waiting Time

7.1 The Client may cancel or reschedule a Booking by giving us reasonable notice. Specific notice periods may be confirmed at the time of Booking.

7.2 Where the Client cancels a Booking with less than 24 hours notice, we reserve the right to charge a cancellation fee to cover time, travel, and administrative costs. For larger projects or where a deposit has been taken, a higher cancellation fee may apply, which will be notified at the time of Booking.

7.3 If we attend the Property at the agreed time and are unable to carry out the Service due to lack of access, inadequate parking, or other reasons within the Client's control, we may charge a call-out or wasted journey fee, and any deposit may be forfeited.

7.4 Where our staff are required to wait for access, instructions, or permissions for reasons outside our control, we reserve the right to charge a waiting time fee at our standard hourly rate or as otherwise agreed.

8. Performance of the Service

8.1 We will provide the Service with reasonable skill and care and in accordance with applicable laws and regulations relating to waste collection and disposal.

8.2 While we will use all reasonable efforts to meet any agreed time or date for the Service, such times are estimates only and are not guaranteed. We are not liable for minor delays caused by traffic, weather, or circumstances beyond our control, but will keep the Client informed where practicable.

8.3 We will take reasonable care not to damage the Property while carrying out the Service. The Client should take reasonable steps to protect floors, walls, and fixtures where particularly vulnerable to damage, or inform us of any concerns in advance.

9. Waste Regulations and Environmental Compliance

9.1 We operate in accordance with relevant UK waste management regulations, which may include holding appropriate waste carrier registration and using licensed transfer and disposal facilities.

9.2 All Waste collected as part of the Service will be transported and disposed of or recycled in compliance with applicable laws and regulations. We may separate materials for recycling or re-use where practicable.

9.3 Once Waste has been removed from the Property and loaded onto our vehicle, ownership of that Waste transfers to us, and the Client relinquishes any rights or claims over it.

9.4 The Client is responsible for ensuring that items presented for collection do not contain prohibited materials and that any required declarations about the nature of the Waste are accurate.

10. Exclusions and Limitations of Liability

10.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be limited or excluded under applicable law.

10.2 Subject to clause 10.1, we shall not be liable for any indirect, consequential, or special losses, including but not limited to loss of profit, loss of opportunity, or loss of reputation.

10.3 Our total liability arising out of or in connection with the Service, whether in contract, tort (including negligence), or otherwise, shall be limited to the total amount paid or payable by the Client for the specific Service giving rise to the claim.

10.4 We are not responsible for loss or damage to items that were not clearly identified as items to be retained, nor for items left hidden or concealed in furniture, containers, or within areas that are the subject of the clearance.

10.5 The Client should remove or secure valuables, important documents, money, jewellery, and personal items prior to the Service. We do not accept liability for any such items not removed prior to clearance.

11. Claims and Complaints

11.1 Any complaint regarding the Service must be notified to us as soon as reasonably possible and, in any event, within 7 days of completion of the Service.

11.2 We may request evidence or further information to investigate any complaint, including photographs and a description of the issue.

11.3 Where a complaint is upheld, we may, at our discretion, offer a remedy such as partial refund, repeat or corrective work, or other compensation, subject to the limitations set out in these Terms and Conditions.

12. Insurance

12.1 We maintain appropriate insurance cover in connection with the provision of our services, including public liability insurance as required.

12.2 Details of our insurance cover can be provided on request. Our insurance is subject to the terms, conditions, and exclusions imposed by the insurer, and nothing in these Terms and Conditions extends or increases coverage beyond that provided by the policy.

13. Data Protection and Privacy

13.1 We may collect and store personal data relating to the Client in order to process Bookings, deliver the Service, issue invoices or receipts, and manage client relationships.

13.2 Personal data will be processed in accordance with applicable data protection laws and will be kept secure and used only for legitimate business purposes. Information may be shared with staff, contractors, and service providers where necessary to perform the Service.

13.3 The Client has certain rights regarding their personal data, which may include the right to access, correct, or request deletion of data, subject to legal and contractual limitations.

14. Force Majeure

14.1 We shall not be liable for any delay or failure to perform our obligations under these Terms and Conditions where such delay or failure results from events, circumstances, or causes beyond our reasonable control. These may include extreme weather, transport disruptions, strikes, accidents, or other unforeseen events.

14.2 In such circumstances, we will use reasonable efforts to notify the Client and to rearrange the Service at a mutually convenient time.

15. Variations to Terms

15.1 We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to that Service, unless otherwise agreed in writing.

15.2 Any changes to the scope of the Service or agreed price must be confirmed by us and the Client and will be subject to these Terms and Conditions.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service, including any non-contractual disputes or claims.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or confirmation issued by us, constitute the entire agreement between the Client and House Clearance Queens Park in relation to the Service and supersede any prior discussions, correspondence, or understandings.

18.2 The Client acknowledges that they have not relied upon any statement, promise, or representation that is not expressly set out in these Terms and Conditions.